The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Once my payment went through I got an email saying that they are closed. Consistently fail to keep to their own opening and closing times. Awful showers. Any attempt to contact head office is ignored. Join the 270 people who've already contributed. | Read 81-100 Reviews out of 264 Here are 8 tips for writing great reviews. How many stars would you give TruGym? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staff members were a mix bag. Stockton On Tees - AVOID!! Awful!!! They definitely make it difficult to contact them through their website. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Absolutely shocking customer service. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I go to the gym because its an only female gym, however its extremly dirty. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 41-60 Reviews out of 241 Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Absolute disgrace of a place rude obese staff. The gym did not respond to my complaint. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service But no way to resolve it. All rights reserved. Moreover i received several very abusive emails from them in the days following. Staff were non empathetic and unhelpful following the incident. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. I was paying double on a different gym and was always having problems but this is miles better. They are young, inexperienced and basically don't want to be there. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. The floor is never cleaned properly and the water dispenser has mild on it. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. You can never get a response from customer service. Companies can ask for reviews via automatic invitations. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. The number for the centre was not being answered, neither were emails. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. We use dedicated people and clever technology to safeguard our platform. Seems like nothing is ever cleaned. If you like swimming, prepare to be hugely disappointed! Stockton On Tees - AVOID!! How many stars would you give TruGym? Verification can help ensure real people write reviews about real companies. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Be proactive by paying attention to the customer's needs and offering help or recommendations . Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Staff are the ones who represent the gym and are suppose to behave in a professional manner. All rights reserved. God forbid you request to leave is apparently impossible! 1/pool too cold to use from me joining in November to February. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Absolutely flabbergasted of the audacity and attitude she had with me. not enough space for stretching n exercise. Plus side, plenty of cardio equipment. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I was asked if Id like to suspend or cancel my membership. I would not recommend this gym to anyone. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. We also ensure all reviews are published without moderation. Here are 11 ways to become an excellent customer service professional: 1. The staff are always so friendly, helpful and encouraging when you need it the most. The Stockton site seems to be run on a shoestring. Trugym luton are refusing to refund me 200 of my hard earned cash! Finally. Suggested companies are based on peoples browsing tendencies. Our gyms come with either a sauna or steam room (some have both!) Absolutely flabbergasted of the audacity and attitude she had with me. Absolutely the poorest new customer relationships ever!! trugym customer service. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. 2023 Trustpilot, Inc. All rights reserved. Completely recommend this gym for any women that are looking for a great gym for good value for money. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Anyone can write a Trustpilot review. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. If you are looking for fluffy towels and a 5 star experience this is not your place. Find out how we combat fake reviews. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? why would you not notify any body ? Joined for a month at the Keighley branch in August 2013. Date of experience: 10 November 2022. Here are 8 tips for writing great reviews. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. How many stars would you give TruGym? Management is awful only good thing about trugym . A relaxing atmosphere also with the benefits of the jacuzzi and sauna. We use dedicated people and clever technology to safeguard our platform. Your experience matters. The staff are friendly and the gym is very tidy. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. A positive and social environment to train and meet people. Even a reminder email could have helped, Never join this gym, Its not good. I have been trying to contact them for a refund for months and have been completely ignored. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) We also ensure all reviews are published without moderation. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! When it comes to growing a business, reputation is everything. It goes against our guidelines to offer incentives for reviews. without helping me with the issue in any way at all. Date of experience: 19 February 2018 I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. We'll then contact Harlands on your behalf to get this resolved. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Most of the equipment is very old and remains unfixed for long periods of time. Pay a little bit more and go somewhere decent ! This resulted in TruGym blocking me me on twitter. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Join the 242 people who've already contributed. I signed up to the gym and have been going daily as i am very consistant with my training. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. It goes against our guidelines to offer incentives for reviews. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Be friendly. Companies can ask for reviews via automatic invitations. The company needs shutting down. The main reason that I joined is for the Les Mills Combat class. Firstly, thank you for reporting this to us. Management ineffective and ambivalent. We use dedicated people and clever technology to safeguard our platform. Broken equipment takes a long time to be repaired. However, you are likely to be ignored. How many stars would you give TruGym? I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. 14 Customer Service Resume Examples for 2023. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Trugym is just at the level that suits me. They are now pursuing me for 234 claiming I never cancelled. the recent cctv cameras introduction is also not only bothering me but most of us who cover. In the first instance contact your local gym. | Read 61-80 Reviews out of 237 Here are 8 tips for writing great reviews. Would definitely recommend to a friend especially with the ladies only facility. Plus, you avoid the $5 phone payment processing fee. Find out how we combat fake reviews. Find out how we combat fake reviews. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: No warning, no contact via letter or email. Join now and save 30 (no joining fee offer). This review is on the company and not the local gym. Management ineffective and ambivalent. 0 star! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Cancelled after one year membership. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Friendly environment for ladies only. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. townhomes for rent in pg county. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Staff were non empathetic and unhelpful following the incident. I choose at this time to cancel our memberships and truGym continued to take money from my account. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. All rights reserved. How many stars would you give TruGym? Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Here are 8 tips for writing great reviews. Bring back Les Mills Body Combat please! Suggested companies are based on peoples browsing tendencies. This hasn't happened and all attempts to contact them regarding this is being ignored. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. because of this I was able to cancel my contract. Submit an enquiry or refer a friend to truGym today! Anyone can write a Trustpilot review. Dreadful management of memberships Id avoid this company and invest elsewhere! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. After a few weeks of this i started to get upset. We use cookies to ensure that we give you the best experience on our website. TruGym is filled with good equipment and friendly staff. Having booked online, I would have expected an email letting me know. The management are useless and very unfriendly. I used to be with DW you in Huddersfield then true gym took it over. Dreadful management of memberships Id avoid this company and invest elsewhere! The toilets are extremely dirty as well as the showers. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Good luck TruGym you are going to need it! I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . PREMIUM EQUIPMENT Join the 266 people who've already contributed. It said I should hear back within 48 hours. Friendly staff. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I tried to speak to the gym they said there was nothing they could do. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. From my experience and many others on the web they dont respond. Your experience matters. In the meantime, they have been taking money out of my account. Poor customer service and conflicting information provided by staff! Lovely gym with great facilities! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Good luck TruGym you are going to need it! This gym is great! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I prefer to go in before work so at 6am and then use the sauna and steam room. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. kept it quiet from staff aswell ! Went there this afternoon and there was signing stating the gym was forced to close. Bring back Les Mills Body Combat please! Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. DISGUSTING!! So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Good luck TruGym you are going to need it! !Poor service. as a regular memeber of this gym i feel it as it is my responsibility. No on-duty lifeguard (is this actually legal!!!). Even spend time trying to find a locker that works!PRO's / The gyms open times are good. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . They are still charging me 6 months later and now have sent me a bill for over 50!!! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Author: Stephen Greet, Co-founder. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Save your money, go elsewhere. The evening staff are very welcoming and friendlly. Your experience matters. Great gym that everyone feels comfortable and Staff are an asset to the place. The staff, although minimal, are friendly and helpful. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Informed them that I was moving house and therefore cancelling my membership. I find the booking system for classes difficult to work out which is why I havent booked any yet. Don't trust the staff at face value. This suggests to me that they know they are not up to date. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. !Poor service. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Highly recommended. Very unprofessional! Not helpful at all. We also ensure all reviews are published without moderation. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. there are no fitness classes like totally shredded in the evening. typical!!!! A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. It has been three weeks and no one has been in touch. 2023 Trustpilot A/S. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Literally just paid for a day pass as the website said they were still open at stevenage. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. beyond me , they have sullied their name. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! so you can relax after your workout. Companies can ask for reviews via automatic invitations. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I have been trying to contact them for a refund for months and have been completely ignored. Avoid. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Les Mills instructors are required to complete updated training twice a year to remain accredited. The pool is excellent. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Verification can help ensure real people write reviews about real companies. This was a friendly gym in Boston Lincolnshire. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. trugym customer service. Find out how we combat fake reviews. | Read 261-266 Reviews out of 266 | Read 21-40 Reviews out of 266 Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Awful!! For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. I email head office never got a reply. The staff are more interested in their weekend plans than theirmembers. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. If you want a real Les Mills class, or any customer service, go to another gym! Here are 8 tips for writing great reviews. I know several members have request a standing calf raising machine. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Hi,There are no induction classes for new joiners on weekends. Lots of equipment to use and is open to everyone. Ive been at this gym for nearly 2 years. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Very clean with a good atmosphere and equiptment maintained to high levels.
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trugym customer service